Sub-Zero Freezer Repair in Las Vegas

What People Tell Us When They Call

• "Ice cream is soft and the meat isn't frozen solid."
• "Frost is building up on the back wall of the freezer drawer."
• "The fridge side is cold. Only the freezer is warm."
• "There's water or a sheet of ice on the freezer floor."
• "It's louder than usual, almost a scraping fan sound."
• "The ice maker stopped making ice."
• "The freezer drawer won't pull itself shut anymore."
• "The high-temp alarm keeps going off at night."

Food First, Then the Fix

A freezer at 15°F instead of 0°F won't spoil food overnight, but it will soften ice cream, frost-burn meat and stress the compressor in a hot kitchen. When you book, tell us what the freezer is doing and how full it is. Our tech arrives in your window, finds the cause and gives you one price before touching anything.

Why a Sub-Zero Freezer Stops Freezing

One side can fail on its own. Sub-Zero's dual-refrigeration design keeps the freezer's cooling separate from the fresh-food side. That's great for food, and it's also why a freezer can warm up while the fridge above it runs perfectly. A warm freezer with a cold fridge points us to the freezer's own fan, defrost system or cooling circuit.

Defrost system. The freezer melts its own frost on a timer using a heater, a sensor and a drain. When one of those fails, frost keeps building on the evaporator until air can't pass through it. Frost on the back wall, a puddle that refreezes on the floor, or a freezer that slowly warms over a few days are the classic signs.

Evaporator fan. The fan moves cold air from the coil into the compartment. Worn bearings or a motor iced in place stop that airflow. A scraping or chirping sound from the freezer is often this fan.

Condenser and condenser fan. Built-ins shed their heat through a condenser at the top or bottom of the unit. Fine Las Vegas dust packs into it, and summer kitchens with big glass and afternoon sun run hot. A loaded condenser makes the whole system run longer and warmer, and the freezer shows it first.

Drawer gaskets and closers. Dry desert air hardens rubber gaskets over the years, and heavy, full freezer drawers wear rollers and closers. A drawer that doesn't seal lets warm air in, which turns into frost on the coil and soft food on the shelves, especially in humid monsoon weeks.

Sealed system. Less often, the cause is the compressor, the evaporator or a refrigerant leak. Our tech handles sealed-system work on Sub-Zero in-house, so you don't wait for a second company to come out.